It is only human to make mistakes – however, in the professional world, it can cost a fortune and sometimes even the entire business! Disputes and errors are common in any working industry. What matters is how efficiently you manage the situation without causing any collateral damage.
Though it is difficult to measure the extent of consequences of the mistake, you can strategize well to mitigate the results. Here are some easy and efficient tips for creating the appropriate apology for an error.
To correct the repercussions!
Of course, every person makes a mistake at some point in their career. Apologizing becomes even more crucial if the situations are not in your favour. You need to assess whether you are in a position to explain your actions.
If not, you’ll tamper with the business-client relationship, which can’t be reversible. It forms incorrect impressions with your seniors, coworkers and clients. Some might even have to face career limitations. So, to avoid all of these unpleasant happenings, build an empathetic apology.
Owning your fair share
One of the greatest factors in an apology is to take responsibility for the actions – whether you have done them or your teammates. It is up to you to decide the right time to say sorry because some instances require immediate response, while for some, it is better to wait a little longer.
Address the recipient by their name while apologizing. It portrays your sincerity towards the person and their condition. Do not forget to validate how they feel. Instead of explaining your side, first, acknowledge their sentiments. The ideal way is to think from their perspective while sorting the apology.
Protip: Ensure that you connect to the right person and not share it with the wrong one. Find and validate their email through the email search tool, GetEmail.io. Its chrome extension to LinkedIn and Gmail helps you find people’s email addresses before rolling out the email to the concerned.
The next step
Many professionals don’t just want you to apologize but to come up with a solution to correct the wrongdoings. When you explain how you will rectify the mistakes, it creates a greater impact on the recipient. It also shows how you’ve thought through the situation and your willingness to make things right.
However, ensure that your apology isn’t driven by emotions or feelings but is realistic and practical. For example, promising your client a delivery date sooner than expected will create more pressure. You might have to overwork yourself just because of the promise you made out of emotions.
Email is the best means of professional communication. While being earnest is meaningful, try to find a creative solution. Apart from the actual solution, take the extra mile to keep them happy.
Haven’t you seen the recent blunder that an HBO intern had made? The mistake where he had sent a test email to all the subscribers was later transformed into an intelligent marketing campaign! The whole point of the professional apology is to find a win-win situation for all!